Communication is a very vital element in the operations of any accommodation establishment. Without communication, operations will suffer resulting to disastrous experience for the hotel guests and ultimately, the loss of future room sales due to bad hotel ratings. If there is communication between housekeeping department and front office department, the front office staff will not accidentally assign guests to dirty rooms. With communication between the front office and the sales department, the sales team will not keep on accepting group room reservations related to conferences and seminars that could result to overbooking wherein the hotel exceeds its capacity to accept guests. When communication is constant between the finance department and the front office, room sales will be recorded properly and account receivables will be collected on time. Constant communication among hotel departments is a must for successful business operations.
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